Key Performance Indicators — Aged 18-30
327unit not stated · 2021 (not the selected year)
201920202021
Source ↗ESG measures are unaudited and the issuer defines them. Two years using one label may not cover the same population, so a series is only joined where the definition printed above it matches.
Themes are grouped from the report’s own section names, for browsing only. “Unit not stated” where the report did not state one.
Key Performance Indicators — Aged 31-50
142unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Aged 51+
3unit not stated · 2021 (not the selected year)
201920202021
Source ↗All employees
65,944unit not stated · 2021 (not the selected year)
201920202021
Source ↗Average response rate for client complaints (working days)
4.3unit not stated · 2021 (not the selected year)
201920202021
Source ↗Average training per all employees (hours)
15unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Average training per employee (hours)
1unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Basic remuneration of female to male (ratio)
6% · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Benefits paid (includes elements such as pension, gratuity, medical insurance, annual passage,
402,443unit not stated · 2021 (not the selected year)
201920202021
Source ↗Female employees
6,552unit not stated · 2021 (not the selected year)
201920202021
Source ↗Female employees (hours)
14unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Male
387unit not stated · 2021 (not the selected year)
201920202021
Source ↗Male employees
59,392unit not stated · 2021 (not the selected year)
201920202021
Source ↗Male employees (hours)
15unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Middle management
11,904unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Middle management (hours)
19unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of account holders whose information is used for secondary purposes
0unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of complaints received
74,399unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of complaints resolved
74,587unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of data security breaches
0unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of data security breaches involving customers’ personally identifiable information
0unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of employees who completed sustainability-related awareness/training programs
0unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of logins to the BAB mobile app (monthly average)
990,000unit not stated · 2021 (not the selected year)
201920202021
Source ↗Number of products offered digitally
19unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Overall customer satisfaction
70.8% · 2021 (not the selected year)
201920202021
Source ↗Percentage of active customers on application (30 days)
50% · 2021 (not the selected year)
201920202021
Source ↗Percentage of active customers on application (90 days)
61% · 2021 (not the selected year)
201920202021
Source ↗Percentage of customers digitally active
94% · 2021 (not the selected year)
201920202021
Source ↗Percentage of data security breaches involving customers’ personally identifiable information
0% · 2021 (not the selected year)
201920202021
Source ↗Percentage of new customers onboarded digitally
73% · 2021 (not the selected year)
201920202021
Source ↗Percentage of retail transactions made through the app
99% · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Salaries paid (includes standard elements, basic pay and consolidated allowances etc.)
775,196unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Senior management
216unit not stated · 2021 (not the selected year)
201920202021
Source ↗Key Performance Indicators — Senior management (hours)
13unit not stated · 2021 (not the selected year)
201920202021
Source ↗Total number of employees who left the company
470unit not stated · 2021 (not the selected year)
201920202021
Source ↗Total training delivered (hours)
402unit not stated · 2021 (not the selected year)
201920202021
Source ↗